Tkpk com Privacy Policy – Your Data Is Safe with Us

1Introduction and Scope of Policy

Tkpk com (hereinafter referred to as "we", "our", or "the Platform") holds user privacy in the highest regard. This Privacy Policy explains under what circumstances and for what purposes tkpk com collects your personal information, how that information is used and stored, and the steps we take to keep it secure.

This policy applies to the tkpk com website, mobile application, and all our digital services. It is designed with users in Bangladesh in mind, ensuring clarity and easy understanding for everyone.

• This Privacy Policy is an integral part of our Terms and Conditions.
• Tkpk com may update this policy as needed; continued use of the platform following any changes constitutes acceptance of the revised policy.
• If you have any questions, please feel free to reach out to our support team.

2What Information We Collect

Tkpk com collects various types of information from you, falling into two main categories — what you voluntarily provide, and data collected automatically while you use the platform.

What you provide directly:

• Name, date of birth, and national ID number (for KYC verification)
• Mobile number and email address
• Mobile Pay, Nagad, or Rocket number (for payment purposes)
• Residential Address
• Messages and complaints submitted via support chat

Automatically Collected Data:

• IP Address & Device Type
• Browser & Operating System Information
• Time spent on the platform and browsing patterns
• Date and time of login and logout
• Transaction history and betting records

3How Your Information Is Used

Tkpk com uses your data for specific, defined purposes. We never sell your data or share it inappropriately with third parties.

Tkpk com uses your data to enhance your platform experience. By analyzing your gaming patterns, we deliver relevant bonuses and offers tailored to you.

4Our Data Security Measures

Tkpk com uses the highest industry-standard technology to protect your data. Our security framework is multi-layered — rather than relying on a single technology, we employ multiple layers of protection.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security is applied when accessing your account.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Regular Security Audits: A team of third-party experts regularly audits our systems.
• Restricted Access: Only authorized personnel may access user data.
• Data Backup: Your data is regularly backed up to secure servers.

5Cookie Policy

Tkpk com uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your platform experience.

• Essential Cookies: Required to maintain login sessions and ensure the platform's core functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, such as language settings and theme.
• Analytics Cookies: Helps identify which parts of the platform are used most, enabling continuous service improvement.
• Marketing Cookies: Used to show relevant offers based on your preferences. These can be disabled.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect how some platform features function.

6Sharing Data with Third Parties

Tkpk com does not sell your personal data. However, limited information may be shared with trusted third parties under specific circumstances.

• Payment Processors: Necessary information is shared to process transactions with Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: Data may be shared with authorized verification agencies to complete the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order or a request from law enforcement authorities.
• Technology Service Providers: Server hosting and cybersecurity service providers may access data under specified conditions.

All third parties are required to comply with our privacy standards. They may not use your data for any other purpose.

7Your Data Rights

Tkpk com believes every user has full rights over their own data. We uphold the following rights.

• Right to Access: Contact us if you would like to know what information we hold about you.
• Right to Rectification: If your information is inaccurate, you may request that it be corrected.
• Right to Erasure: After your account is closed, you may request deletion of your data once the applicable retention period has elapsed.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

8Data Retention Period

Tkpk com does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements.

• Account information is retained for as long as the account remains active.
• Financial transaction records may be retained for up to 5 years for legal reasons.
• KYC documents are retained for a defined period in accordance with regulatory guidelines.
• Unnecessary data is deleted within 90 days of account closure.

9Children's Privacy

Tkpk com strictly refrains from providing services to anyone under 18. We do not knowingly collect data from minors.

If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns are welcome to contact us.

10Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please contact us directly. tkpk com is always committed to protecting user privacy.

• Email: support@tkpkcom.net
• Live Chat: 24/7 support from any page on the platform
• Website: tkpkcom.net

Upon receiving a complaint, tkpk com will provide an initial response within 7 business days and aim to resolve it within 30 days.